Refund policy
Return Policy – Kix Stand Products
We want you to be satisfied with your purchase. If you are not completely happy with your order, you may return eligible items within 15 days of delivery.
Returns
To be eligible for a return, your item must be:
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Unused
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In the same condition that you received it
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In the original packaging
Return requests must be made within 15 days of the delivery date.
Shipping Costs
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Original shipping costs are non-refundable.
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Customers are responsible for return shipping costs.
Refunds
Once your return is received and inspected, we will notify you of the status of your refund. If approved, your refund will be processed to your original method of payment, excluding the original shipping charges.
Non-Returnable Items
Returns may be refused if the item:
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Has been used
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Is damaged due to customer handling
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Is returned without original packaging
How to Start a Return
To start a return, please contact us and include:
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Your order number
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The reason for the return
If your return is approved, we will provide instructions on how to send your item back.
Kix Stand Products reserves the right to refuse returns that do not meet the conditions of this policy.